Privacy Policy

Privacy Policy

Introduction

Welcome to https://denver-phobias-therapy.denvermentalhealthcare.com (hereinafter referred to as “Denver Phobias Therapy” or “we”). We are dedicated to maintaining a secure and private environment for all our users, ensuring their personal data is handled with the utmost care and in accordance with relevant privacy laws worldwide. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Website: Our main platform located at https://denver-phobias-therapy.denvermentalhealthcare.com.
  2. Applications: Any mobile or desktop software developed and maintained by us.
  3. Services: Online services we provide, such as therapy sessions, counseling, and support programs.
  4. Products: Digital or physical goods offered through our platform.

Please note that this policy does not extend to external platforms, apps, or services you access through links on our website, as each has its own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy outlines the practices when:

  1. Using Our Services: As an authorized user, your interactions with our applications and services are tracked to enhance your experience.
  2. Visiting Our Websites: We monitor website traffic and user behavior to improve our online offerings.
  3. Communication: When you receive communications from us, such as newsletters, emails, calls, or texts, we record and process this interaction for marketing, support, or service enhancement purposes.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to set up and maintain your user account.
  2. Payment Information: Transaction details when you make purchases through our platform.
  3. Financial Information: This may include bank account numbers, credit card information, or other financial records for billing and transaction processing.
  4. Purchase Information: Data related to the products or services you buy from us.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device when using our mobile applications.
  6. Location Data: Information about your geographical location when using our services that require geolocation.
  7. Feedback: Your comments, reviews, and responses to surveys or feedback forms help us improve our products and services.
  8. Social Media Information: If you choose to connect your social media accounts with our platform, we may collect data from these platforms (subject to their respective privacy policies).
  9. Product Information: Details about the products you view, add to cart, or purchase on our e-commerce platform.

We gather this information through various methods: user input forms, account settings, browsing activities, order processing, and automated technologies like cookies and tracking pixels. Additionally, third parties may share Personal Data with us for specific purposes, always bound by their own privacy agreements.

Cookies

Cookies are small text files stored on your browser to enhance your experience on our website:

  1. Strictly Necessary: These cookies enable core features of our platform and are essential for proper functionality. They include session management and security measures.
  2. Preference: Cookies store user preferences, such as language settings or display choices, to provide a personalized experience.
  3. Analytics: We use analytics cookies to gather insights into website performance, user behavior, and traffic sources, aiding in improving our services.

Users can manage non-essential cookies through our built-in Cookie Manager, offering control over tracking preferences.

Retention and Deletion

We retain Personal Data for varying periods based on legal requirements and the purpose of data collection:

  1. Legal Compliance: We may need to keep certain data for an extended period to fulfill legal obligations or prevent fraud.
  2. Service Provision: Some data is required for delivering services, such as transaction records and customer support interactions.
  3. Statistical Analysis: Aggregated and anonymized data may be retained for research and analytics purposes.

Once the retention period expires or when the purpose has been fulfilled, we delete or anonymize your personal data to ensure its confidentiality.

Security Measures

We implement robust security measures to safeguard Personal Data:

  1. Encryption: We use encryption protocols to secure data during transmission and storage.
  2. Third-Party Processors: We engage trusted third-party service providers who comply with strict data protection standards, ensuring the security of your information.
  3. Regular Audits: Conducting regular security audits helps identify vulnerabilities and ensure ongoing compliance.

Children’s Privacy

Denver Phobias Therapy does not knowingly collect or solicit Personal Data from individuals under the age of 18 (or the legal age limit in your jurisdiction). If we discover that a child has provided us with personal information, we take steps to delete it from our systems and inform parents or guardians.

Your Rights

Depending on your location, you are entitled to certain rights regarding your Personal Data:

  1. Access: You can request access to the data we hold about you and its use.
  2. Rectification: Correct any inaccurate or incomplete personal data we possess.
  3. Erasure (Right to be Forgotten): Ask for the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit our processing of your data in specific circumstances.
  5. Portability: Receive your Personal Data in a structured, commonly used format and transfer it to another controller.
  6. Object: Object to the processing of your data under certain conditions.
  7. Non-Discrimination: Be free from discriminatory practices based on personal data exercises.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities or exercise your rights through legal channels.

To exercise these rights, please contact our Data Protection Officer via the provided contact details. We will respond to all requests in a timely manner, adhering to applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, requests to unsubscribe, or data-related questions, please contact us:

We appreciate your trust in sharing your personal data with us. This Privacy Policy ensures that your information is handled with care and transparency.